Door-to-Door: How does it work?

It's included!

Each transfer includes pick-up and drop-off at the address you wish with some little limitation - see below.

Last-minute exception: We can't pick you up wherever you wish if you bought your ticket less than 18 hours before departure. Please come to our meeting point.

We'd like to go everywhere, but...

Of course, we can't go to pedestrian or traffic-restricted zones. Also, we don't serve airports as a part of shared transfers. If you wish to go to the airport, please use our private transfers. See the most important excluded areas.

If you select some address we can't go to, we'll contact you to agree on some alternative spot.

Pick-up and drop-off time

If you're using our shared transfer, please note that the pick-up time is usually before the departure time stated on your ticket and the drop-off time is always after the arrival time. It depends on your location, location of other customers and estimated traffic condition, so please count with that in your schedule.

We will send you the exact pick-up time by e-mail the evening before your departure (by 8 PM CET). This e-mail also contains our emergency phone number. So please check your mailbox incl. the Spam/Junk folder.

If you should have already received the e-mail but you haven't, please contact us. If our car is late for your pick-up (e.g. bad traffic condition) we will keep you updated about the new time.

Please, be ready on time.

If you're using our shared transfer, please be ready with all your belongings at the pick-up time we e-mailed you on the street. Because there are other passengers and a journey ahead of us, we can't wait for you for more than 10 minutes. Of course, we always do our best to contact you and avoid some inconvenience.

Find more about door-to-door in FAQ.