Free cancellation
During the Covid-19 pandemic, we have refunded the full amount to all affected customers back to their credit cards.
Shared transfers
You can cancel the ticket anytime before the departure for free.
Following conditions apply:
| Time Before Departure | Money Refund | Credit Refund | Fee |
|---|---|---|---|
| Up to 24 hours | 100% | 0% | 0% |
| Less than 24 hours | 0% | 100% | 0% |
If you cancel the ticket less than 24 hours before the departure, we don't send the money back but you won't lose it - you can use the credit for your next travel with us or you can give it to someone else.
These terms are valid only for tickets bought online on our website.
Private transfers
| Time Before Departure | Money Refund | Fee |
|---|---|---|
| Up to 7 days (168 hours) | 100% | 0% |
| 7 - 3 days (167 - 24 hours) | 50% | 0% |
| Less than 24 hours | 0% | 0% |
