Free cancellation
Shared transfers
You can cancel the ticket anytime before the departure for free.
Following conditions apply:
| Time Before Departure | Money Refund | Credit Refund | Fee |
|---|---|---|---|
| Up to 24 hours | 100% | 0% | 0% |
| Less than 24 hours | 0% | 100% | 0% |
If you cancel the ticket less than 24 hours before the departure, we don't send the money back but you won't lose it - you can use the credit for your next travel with us or you can give it to someone else.
Private transfers
| Time Before Departure | Money Refund | Fee |
|---|---|---|
| Up to 7 days (168 hours) | 100% | 0% |
| 7 - 3 days (167 - 24 hours) | 50% | 0% |
| Less than 24 hours | 0% | 0% |
